Please note: Shipping times are a guideline only and always subject to change.
All shipping costs are calculated at the checkout based on the weight of the order and location of your delivery.
All estimate times are for metro destinations – rural or regional locations will likely take longer.
delivery
Custom Artworks are created and shipped from Sydney, NSW, Australia.
Online orders are processed and shipped from Sydney, NSW, Australia. We follow NSW Public Holidays. All orders placed within Australia will be shipped by Australia Post. This is a tracked service and requires a signature on delivery.
All orders placed outside of Australia will be subject to International Postal Services and costs. International orders can choose Australia Post or International Courier Services. Australia Post – All shipping costs are calculated at the checkout based on the weight of the order and location of delivery. International Courier Service – Cost subject to location, please email us via art@genk.com.au For more information use the following link: https://auspost.com.au/service-updates/international-delivery-updates
For deliveries to countries outside of Australia, it is possible that your order may be subjected to import taxes, tariffs, or freight duties upon delivery. Please note that Gen-K will not be liable for any additional costs that may be incurred after the item has been shipped.
All orders will be sent unframed, usually within 5 business days if your shipping address is within Australia.
Gen-K fine art prints are made to order and will take approximately 7-10 business days to be processed and dispatched.
All fine art prints are hand signed before being packaged ready for shipping.
For any orders placed during an out of office time zone, for example Public Holidays or exhibition weeks, you will be notified via email and be given a new estimated delivery date for your ordered artwork.
returns and exchanges
Returns accepted within 30 days of delivery, provided under the following guidelines:
Artwork wrongfully described on order
Faulty
Is significantly different to the display artwork or product description on our website
Buyer is responsible for return delivery cost.
Buyer needs to be able to provide original email and order number as proof of purchase to be eligible for a return or exchange.
Artwork needs to be in original packaging, unused and in original condition.
We always advise customers to choose carefully. Please note for a change of mind, you will be responsible for the shipping price of the return.
When a product is damaged through accident, misuse or abnormal use, the Australian Consumer Law may not apply and Gen-K may choose not to provide a refund or exchange.
When a refund or exchange is approved you can choose to receive it either as a store credit or paid back to the original payment method.
Please note that refund can take up to 10 working days to show on your account due to varying processing times between payments.
