SHIPPING AND RETURNS
- Please note: Shipping times are a guideline only and always subject to change.
- All shipping costs are calculated at the checkout based on the weight of the order and location of your delivery.
- All estimate times are for metro destinations – rural or regional locations will likely take longer.
- Custom Artworks are created and shipped from Sydney, NSW, Australia.
- Online orders are processed and shipped from Sydney, NSW, Australia. We follow NSW Public Holidays. All orders placed within Australia will be shipped by Australia Post. This is a tracked service and requires a signature on delivery.
- All orders placed outside of Australia will be subject to International Postal Services and costs. International orders can choose Australia Post or International Courier Services.
Australia Post – All shipping costs are calculated at the checkout based on the weight of the order and location of delivery.
International Courier Service – Cost subject to location, please email us via email@example.com
For more information use the following link:
- For deliveries to countries outside of Australia, it is possible that your order may be subjected to import taxes, tariffs, or freight duties upon delivery. Please note that Gen-K will not be liable for any additional costs that may be incurred after the item has been shipped.
- All orders will be sent unframed, usually within 5 business days if your shipping address is within Australia.
- Gen-K fine art prints are made to order and will take approximately 7-10 business days to be processed and dispatched.
- All fine art prints are hand signed before being packaged ready for shipping.
- For any orders placed during an out of office time zone, for example Public Holidays or exhibition weeks, you will be notified via email and be given a new estimated delivery date for your ordered artwork.
Returns and Exchanges:
- Returns accepted within 30 days of delivery, provided under the following guidelines:
- Artwork wrongfully described on order
- Is significantly different to the display artwork or product description on our website
- Buyer is responsible for return delivery cost.
- Buyer needs to be able to provide original email and order number as proof of purchase to be eligible for a return or exchange.
- Artwork needs to be in original packaging, unused and in original condition.
- We always advise customers to choose carefully. Please note for a change of mind, you will be responsible for the shipping price of the return.
- When a product is damaged through accident, misuse or abnormal use, the Australian Consumer Law may not apply and Gen-K may choose not to provide a refund or exchange.
- When a refund or exchange is approved you can choose to receive it either as a store credit or paid back to the original payment method.
- Please note that refund can take up to 10 working days to show on your account due to varying processing times between payments.
- An order can be cancelled within 1 hour